Q&A
About Membership Registration
Q. Is there a fee for membership registration?
A. Registration is free. Registration is subject to our review, and only corporations and businesses are eligible.
Q. What information is required for registration?
A. Basic information such as company name, address, phone number, email address, and business details are required.
Q. Is it possible to register with an overseas address?
A. Registration with overseas addresses or overseas phone numbers is not possible.
About Orders
Q. How do I place an order?
A. After logging in as a member, add items to your cart from the product page and confirm your order by following the order form.
Q. Is there a minimum lot or order unit?
A. Settings vary by product. Please check the "Lot (Unit)" on each product page.
Q. Can I cancel an order after it has been confirmed?
A. In principle, cancellations after confirmation are not accepted. If unavoidable, please contact us promptly.
About Delivery Time and Stock
Q. Is stock reflected in real-time?
A. Stock is updated periodically, but out-of-stock situations may occur depending on the timing.
Q. What happens if I order products with different delivery times simultaneously?
A. They will be shipped separately according to their respective delivery times. Additional shipping costs may apply for separate shipments.
About Payment
Q. What payment methods are available?
A. We accept credit card, bank transfer (prepayment), deferred payment (Paid), and PayPal.
※Also listed at the bottom of the site
Q. What are the conditions for using deferred payment (Paid)?
A. Only businesses that have passed Paid's registration screening can use this service.
Click here for details
About Shipping
Q. How much is shipping?
A. Shipping is free for orders totaling 33,000 yen (tax included) or more. For orders below this amount, regional shipping fees apply. Please refer to the Usage Guide for details.
Q. Can I choose the shipping carrier?
A. You cannot choose the shipping carrier.
About Returns and Exchanges
Q. Can I return items?
A. Returns are generally not accepted. Only in the case of defective products or incorrect shipments, please contact us within 7 days of product arrival.
Q. How do I return items?
A. Please contact us in advance and return the items according to our instructions. Shipping costs will be borne by us (only in case of defects or incorrect shipments).
Other
Q. Can I reprint product images and descriptions?
A. You may reprint them only for purchased products and within the scope of our permission. Unauthorized reprinting is prohibited.
Q. Can I get an invoice or receipt?
A. You can download the delivery note/invoice yourself from the shipment completion email. Separate receipts are not issued.
Q. I'm logged in as a wholesale member, but wholesale prices are not displayed.
A. If you have already completed wholesale member registration and the prices have not changed, please log out once and then log in again to update the displayed prices.
Q. I want to purchase as a general customer (customers other than corporations or businesses).
A. This wholesale purchasing site does not offer general sales. Products are available at regular prices from the ANTRY Online Store.
